If you run an online pharmacy or health-based eCommerce store, there may be legal or operational reasons to collect prescriptions from customers before allowing certain product purchases. Luckily, you can easily implement this using a file upload field on your WooCommerce product pages.
In this step-by-step guide, we’ll show you how to add a secure prescription upload field to your WooCommerce store using the UploadMate – WooCommerce File Upload Plugin, without writing a single line of code.
Online pharmacies, medical equipment suppliers, and supplement retailers often need to verify:
Doctor prescriptions for medications
Customer identification for controlled products
Lab reports or medical documents before purchase
Adding a secure file upload field improves:
Legal compliance
Customer trust
Fulfillment speed
It also reduces back-and-forth emails and makes your store more efficient.
To follow this tutorial, make sure you have:
A WordPress site with WooCommerce installed
UploadMate Plugin – Free or Pro version
At least one product requiring prescription upload
Go to Plugins → Add New in your WordPress admin
Search for “UploadMate” or upload the ZIP if you have the Pro version
Click Install Now, then Activate
📥 Download it here: https://nextbrill.com/uploadmate
Go to WooCommerce → UploadMate
Enable “Show file upload on all product pages”
Set allowed file types (PDF, JPG, PNG, etc.)
Set file size limit (e.g., 5 MB)
Edit the specific product (e.g., a prescription-only medicine)
Scroll down to the UploadMate Options
Check “Enable file upload for this product”
Add custom label (e.g., “Upload your valid prescription”)
In UploadMate Settings, you can configure:
Accepted file types (e.g., .pdf, .jpg)
Upload field label text (e.g., “Upload doctor’s prescription”)
Position of the upload field (before or after the Add to Cart button)
Pro users can also:
Enable multiple file uploads
Attach uploaded files to admin/customer emails
Set custom labels per product
Go to the product page
Try uploading a prescription file (PDF or image)
Complete a test order
Check the WooCommerce → Orders section
Confirm the file is attached and downloadable
You can also preview how the file appears in the order emails (if enabled in Pro).
Yes — UploadMate handles:
MIME-type validation
Server-side sanitization
WordPress-compliant file handling
Optional restrictions on file formats and sizes
You can be confident your customer’s medical files are handled securely and professionally.
Enable upload required to prevent checkout without a file
Show a note below the upload field reminding customers of prescription requirements
Use a custom field label like “Please upload your doctor’s prescription before purchasing this item”
Adding a prescription upload field to your WooCommerce product page is easy with UploadMate. It helps you stay compliant, serve customers better, and reduce manual effort.
If you’re running a pharmacy, supplement store, or medical eCommerce business, this simple enhancement can boost conversions and build customer trust.
